CLEVERNET is a company registered in Ireland with registration number 668449 and having its registered address at 98 Leeson Street Upper, Dublin 4 Ireland.

CLEVERNET UK is a company registered in the United Kingdom with registration number 12621365 and having its registered address at 64 Upper Mulgrave Road, Cheam Sutton, Surrey, SM2 7AJ

 

CLEVERNET UK Limited is a wholly owned Subsidiary of CLEVERNET LIMITED, any reference to CLEVERNET in our terms of service applies to CLEVERNET Limited and CLEVERNET UK Limited

 

A list of directors is available on our website.

 

ABOUT THIS PRIVACY POLICY

 

CLEVERNET is committed to protecting and respecting your privacy. Please read this Privacy Policy carefully so that you can see why and how we collect data from you and how it will used by us.

 

For the purposes of the Data Protection Acts 1988 & 2003 and any subsequent amendments, CLEVERNET is the “data controller”.

 

If you have any questions regarding this Privacy Policy please contact:

CLEVERNET Customer Services

98 Leeson Street Upper,

Dublin 4

Ireland.

 

Or write to us at help@clevernet.tech

 

YOUR PERSONAL INFORMATION

When do we collect your personal information?

 

We and our Venue Partners would really like to send you information on Special offers and discounts but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information during the login process.

 

We will also use your personal information when you use the Wi-Fi service. This is only so that we can get you online faster but we won’t use your personal information for marketing purposes unless you tell us this is OK.

 

All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

You may provide us with your: name, address, phone number, gender, date of birth; or, when corresponding with us by phone or email. We may also collect information indirectly from you when you use our Wi-Fi including your location information, your IP address, your devices MAC address.

 

We use the personal information you give to us in a number of different ways:

•           Customising the login experience

•           We may speed up the login experience by showing you a welcome back message which is customised to your device.

•           We may customise the login branding and imaging based on your demographic profile, which may make the process more enjoyable and relevant.

•           We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

•           To carry out statistical analysis

 

We use technology to track your mobile or other electronic device. If you have your WiFi capability switched on your mobile or other electronic device whilst you are in the premises or immediately outside the perimeter of the premises, we will be able to use this information to identify your phone or other electronic device’s MAC Address. This information is collected and stored securely by us. We will not use this information to identify any particular user. We use the information collected to help us generate statistics on our users experience within the premises, for analysis purposes and for future marketing initiatives. This information is also used by us to determine how we can improve our services to you. If you do not want us to track your device or use your information in this way, please turn off the WiFi capability on your phone or other electronic device within your settings.

 

To carry out marketing activities and optimise the customer browsing experience

We use a number of methods in our marketing when collecting your personal data. For instance:

•           We may use the information we collect from you to analyse how you use the premises. This may include information on your journey through the venue and how long you spent in different parts of the venue. This allows us in the future to provide a WiFi experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes;

•           We may use your information to communicate with you directly about the products we sell and the service we provide and may use your information to send you, or to enable our marketing and business partners to send to you, information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences);

•           We may use the information we collect from you to show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the services, products or website for you;

•           We may use an approximate location to ensure the WiFi experience is relevant to the city or country you are using your device in. We will not collect or track your exact location without your consent;

•           We may use the information we collect from you to allow you to set up a personal profile on our website so that you can set up a web account. If you choose, you can also use your account to subscribe to e-mail newsletters from us. If your account has been inactive for a longer period of time, we reserve our right to deactivate your account;

•           We may use the information we collect from you so that you can enjoy WiFi in other premises. This enables you to login online without having to fill in your personal information every time you attached to the WiFi. If your account has been inactive for a long period of time, we reserve our right to deactivate your account;

•           We may use the information we collect from you to contact you about the experience you have had whilst using the WiFi so that we can find out about what we are doing well and what we can improve on;

•           We may use the information we collect from you to respond to any negative experiences you have had when using our service. For instance, you may have asked us questions on our social networking sites and we may reply to you; and

•           We may use the information we collect from you to improve the Service and to ensure that the content is secure, presented in the best manner for you and your computer or mobile device.

 

What personal information do we give to third parties?

Your privacy is important to us and so we will never sell or disclose your personal information to a third party for purposes other than as described in this policy.

•           We may share your information with companies in the same group of companies as us but they will only use your personal information in the same way as we can under this Privacy Policy.

•           We may give your personal information to our service partners for delivering services to you. For instance, for the purposes of marketing, finance, advertising (which may be tailored to your interests or preferences), processing payment, delivery and other services. Note that we won’t use your personal information for marketing purposes unless you tell us this is ok.

•           To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

•           We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us.

•           We will make sure that your personal information is protected when it is sent outside of the Third Parties. We make sure our service partners keep your personal information safe.

 

WHERE IS YOUR PERSONAL INFORMATION STORED?

We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals. Some countries outside of the European Economic Area have laws and policies which do not guarantee the same protections as within the European Economic Area. Where your personal information is transferred outside of the European Economic Area we make sure that your personal information is adequately protected and we take all reasonable necessary steps to ensure that the data is kept private and held securely.

 

NO LONGER WISH TO BE CONTACTED FOR MARKETING PURPOSES?

If you do not wish to be contacted about our products or services, you can unsubscribe changing your preferences the next time you use the service. Alternatively, if you have a profile on the CLEVERNET customer website, you can unsubscribe by logging into your account, or simply follow the unsubscribe link provided in marketing emails you receive from us.

 

NEED TO UPDATE YOUR RECORDS?

CLEVERNET is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. You can do this by emailing help@clevernet.tech

 

ACCESS TO YOUR INFORMATION

If you want to know what information CLEVERNET holds about you, we will provide you with that information free of charge by emailing help@clevernet.tech.

 

ANY QUESTIONS

If you have any questions about this policy or the personal information we have about you, please do not hesitate to e-mail us at help@clevernet.tech